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 | Shipping methods Europe · Rest of the world · Spain & Balearic Islands · Canary Islands, Ceuta, Melilla & Andorra · France | → |
 | Payment methods Card · PayPal · Bank transfer | → |
 | Returns policy 14-day right of return. Conditions and refunds. | → |
Shipping methods
We offer the following shipping methods, which you can choose when placing your order, each with different costs and transit times.
Shipping to Europe
1. STANDARD Delivery to your address in approximately 4 to 8 business days. |
2. EXPRESS - 24/48 hrs Delivery to your address within 1 to 2 business days. |
Shipping to the rest of the world
DHL Express shipping For international shipments outside Europe we use DHL Express Worldwide. Approximate delivery times by zone are as follows:
Times are indicative and may vary depending on the specific destination and customs procedures. |
Shipping to Spain & the Balearic Islands
1. STANDARD home delivery Delivery to your address within 48/72 hours (carrier transit time). If you are away at the time of delivery, Correos will leave a note in your mailbox informing you of your parcel's arrival, and you have 15 days to collect it. |
2. EXPRESS (not available for the Balearic Islands) Delivery to your address within 24/48 hours (carrier transit time). |
3. Collection at a Correos post office Delivery time to the post office is 48/72 hours. Once your parcel reaches the post office nearest your address, Correos will notify you and you have 15 days to collect it. |
4. Collection at our shop We also offer the option of collecting your order at our shop in Madrid:
If you choose this option, no shipping costs will apply. |
Shipping to the Canary Islands, Ceuta, Melilla & Andorra
1. STANDARD home delivery Delivery to your address within 48/72 hours (carrier transit time). If you are away at the time of delivery, Correos will leave a note in your mailbox informing you of your parcel's arrival, and you have 15 days to collect it. |
2. Collection at a Correos post office Delivery time to the post office is 48/72 hours. Once your parcel reaches the post office nearest your address, Correos will notify you and you have 15 days to collect it. |
Shipping to France (except DOM-TOM) ※ For DOM-TOM, see «Shipping to the rest of the world»
1. Colissimo delivery to a PICKUP POINT (STD FR / Col-Pod) Time: 4-8 business days. Standard delivery to post offices, pickup points or Pickup Station lockers. Best price. |
2. Standard MAILBOX delivery (STD FR / ColBaL) Time: 4-8 business days. Standard delivery to your mailbox. No acknowledgement of receipt or signature required. |
3. HOME delivery – with SIGNATURE (STD FR / ColSign) Time: 4-8 business days. Standard home delivery. Sent by registered mail with acknowledgement of receipt. The recipient's signature is required. |
4. EXPRESS - 24/48 h Delivery to your address within 1 to 2 business days. |
Notes
- Orders are shipped after the customer has completed payment.
- We do not ship orders on public holidays, Saturdays, or Sundays. Orders confirmed on those days will be prepared on the next business day.
- If you are logged in, shipping costs are calculated automatically in real time so you can see the total amount of your purchase.
- Once we notify you that your order has been shipped, please check the carrier's tracking information first. If you do not receive your order within the indicated delivery times or the tracking information does not clarify the situation, please contact us and we will immediately file a claim with the carrier.
Payment methods
All prices shown in the shop include VAT. We accept the following payment methods:
Bank transfer
Please include your first name and surnames, or your order number, as a reference when making the deposit or transfer. Once we receive your transfer we will notify you by email and ship your order. If we do not receive the transfer within three days of your order date, we will cancel it. This payment method is only available within the eurozone (SEPA transfers in euros). For transfers, please make sure the final amount received matches the invoice total. |
Returns policy
- In compliance with current regulations, our policy is to grant you the right to return any book within 14 days of the date of receipt.
- You don't have to give any explanation: any book returned in normal condition (new, undamaged and unused) will be accepted without question.
- If the return concerns a DVD, CD-ROM or CD, it must be in its original packaging with the shrink-wrap intact.
- Within a maximum of 30 days from receipt of the return, Aprende Chino Hoy undertakes to issue the refund.
- Before making a return, you must notify the customer service department at libreria@aprendechinohoy.com. Returns with postage due are not accepted.
- Once notified, the return must be sent to: Librería Aprende Chino / Japonés / Coreano Hoy, C/ Núñez Morgado 4 (local), CP 28036 Madrid. Tel. +34 915 231 806.
- If the reason for the return is that the book is defective or does not match what was ordered, Aprende Chino Hoy will cover the costs of the return and the new shipment.
- If the reason for the return is that the order (in whole or in part) is no longer wanted, we will refund the value of the returned products and the original shipping costs (if express shipping was selected, only the cost of standard shipping will be refunded; in the case of partial returns, the original shipping costs will not be refunded). However, the return shipping costs are not refundable and must be borne by the customer.
- Returns are not permitted for orders placed outside the European Union that required export procedures and have undergone customs clearance.